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Know Where You Stand with 111dt

Our legal framework sets out what you can expect from your account, how we handle your data, and what conditions apply when you access 111dt from Bangladesh.

Account Terms ApplyBangladesh-Dependent EligibilitybKash, Nagad, Rocket Scope CoveredData Handling OutlinedPolicy Contact Available
111dt Know Where You Stand with 111dt
HOW WE HANDLE POLICY

Account Security and Data Handling at 111dt

We handle your account data, payment records, and session history with a clear set of internal rules. Your bKash, Nagad, or Rocket transaction records are retained only as long as required by our operational and legal obligations — after that, they are deleted from active systems. Here is how we approach each key area of your account's legal relationship with us.

Data Retention

We keep your account and transaction data only as long as our operational obligations require. After that period, records are removed from active systems.

Cookie Handling

We use session cookies to keep your account logged in across pages. You can clear these from your mobile browser at any time without losing your account.

Account Security

Your account is protected by OTP verification at login. Any change to your linked bKash or Nagad number triggers a re-verification step before it takes effect.

Request Changes

To update your data preferences or request a copy of what we hold, email our support team with your account ID. We process these requests in line with our policy timelines.

LEGAL CONTACT PATHS

Reach Us on Policy and Account Questions

If you have a question about our legal terms, account eligibility, or how your data is used, contact us through the channels below. For wallet-related disputes involving bKash, Nagad, or Rocket, include your transaction reference so our team can trace the record. We aim to respond to legal and account queries as a priority.

Team online

Live Chat

Open the chat widget from any page on 111dt. Describe your legal or account query and our team will connect you to the right handler.

Email Support

Send your policy or data request to our support address. Include your account ID and, where relevant, your bKash or Nagad transaction reference.

Account Help Section

Log in, go to Account Settings, and open the Help tab. Legal queries submitted there are tagged and routed to our compliance team directly.

Common Legal Questions from Our Account Holders

These are the questions we get most often about our legal terms, account eligibility, and data handling. If yours is not here, reach us through live chat or email with your account ID.

Access depends on the laws that apply in your specific location. We do not confirm that use is lawful in every region. Check local law before opening or using an account.

We record the transaction reference and amount for verification. We do not store your full bKash or Nagad PIN or wallet password at any point during the process.

Yes. Email our support team with your account ID and a written request. We will confirm what data we hold and provide it in line with our policy timelines.

Go to Account Settings, open the Help tab, and submit a closure request. Pending withdrawals to Rocket or Nagad are processed before the account is closed.

We publish the updated terms on this page. Continuing to use the platform after an update is posted means you accept the revised conditions. No separate notice is required.

Raise it through live chat first, quoting your account ID and the specific decision. If unresolved, send a formal written query to our support email for escalation.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.